This put a lot of strain on the email systems, creating duplication of effort, version control issues and inefficiencies, as well as potential risk to the organisation with a lot of critical data residing on local desktop and laptop drives that were not being stored appropriately or backed up. “We could have between 50-70% downtime for three to four weeks running, and the impact of unsolicited and malicious messages was regularly shutting down our email system.”ĭue to the issues with the legacy Citrix virtual desktop environment (VDE), frustrated staff resorted to working on files and documents locally then emailing them back and forth. “Our virtual desktop environment was very poorly viewed,” said Shari Tanzer, Executive Manager Operations, NT PHN.

While NT PHN didn’t have to restructure or consolidate its infrastructure, the new organisation still inherited a legacy environment with multiple domain names, which was having a major impact on operational security, flexibility and productivity.

NT PHN, however, was a direct replacement of the former organisation. Australia’s PHNs replaced 61 Medicare Locals resulting in their consolidation.

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